Refund Policy

We want you to buy your courses with confidence. This policy explains when you can cancel an order and get a refund, how to ask for one, and how long it takes to receive your money. It does not limit any right you have under the consumer protection laws that apply to you, including the Saudi E-Commerce Law for customers in the Kingdom.

1Scope of this policy

This policy applies to every online course, bundle and training service you buy on the Imtithal Academy website. Read it together with our Terms of Service and Privacy Policy.

2What counts as using a course?

Our courses are digital content that unlocks as soon as you pay. A course counts as used if any of the following has happened:

• You opened a lesson or viewed any part of the course content.
• You started a quiz or received a certificate.
• You downloaded any files or training materials.

314-day cancellation right

You can cancel your order and receive a full refund within 14 days of purchase, provided you have not used or benefited from the course as described above. Because access is activated immediately, starting the course means you agree to the service starting, which may end your cancellation right to the extent the law allows.

4Delayed access

If your course access is not activated for a reason on our side and the delay exceeds 15 days from the purchase date, you may cancel the order and receive a full refund, unless a different date was agreed or the delay was caused by force majeure.

5When we give refunds

In addition to the 14-day cancellation right, we offer a full or partial refund, or a suitable alternative, in these cases:

• You were charged twice or charged the wrong amount.
• A technical problem on our side prevents access to the course and we cannot fix it within a reasonable time.
• The course content differs materially from the description published on the website.
• We withdraw a course without offering a suitable alternative.
• A payment is confirmed as fraudulent by our payment provider or bank.

6When refunds do not apply

• Change of mind after using the course or after the 14-day period has passed.
• Not finishing the course within the available access period.
• Problems with your own device or internet connection that are unrelated to the website.
• Dissatisfaction with the course level or teaching style, as long as the content matches its description.
• Breach of our terms, such as sharing your account or redistributing content.
• Orders that were fully free through a discount coupon, as no amount was paid.

7Team and corporate purchases

Group purchases and team training follow the terms of the quotation or agreement signed with the organisation. Unless agreed otherwise, the value of seats not yet assigned to any employee can be refunded within 14 days of purchase. Seats whose holders have started studying are not refundable.

8How to request a refund

Email info@imtithalacademy.com from the address registered on your account and include:

• Your order number and purchase date.
• The course name and the reason for your request.
• Screenshots or error messages if the reason is a technical problem.

We confirm receipt within two working days and tell you our decision within five working days at most. We may review your login and course progress records to verify the request.

9Refund method and timing

• Refunds are made to your original payment method, in the currency you paid in.
• We start the refund as soon as it is approved. It usually appears in your account within 5 to 14 working days, depending on your card issuer.
• Access to the course and any related certificate is removed once the refund is completed.
• We do not deduct any fees on a full refund, but your bank may apply currency conversion fees on foreign cards.

All payments are processed by Paddle.com, our online reseller and Merchant of Record, which issues the refund to your original payment method once we approve it. You can also request a refund directly from Paddle through the link in your order confirmation email or at paddle.net.

10Chargebacks

Please contact us before raising a dispute with your bank; we can usually solve the problem faster. If a chargeback is opened while your refund request is being reviewed, we may pause the request and course access until the dispute is closed.

11Changes to this policy

We may update this policy from time to time. The version in force on the date of your purchase applies to your order.